Provides management coverage to multiple facilities.
Manage the IT function and related operations to ensure effective, reliable and accurate IT services are provided to Business Operations and Support functions.
Provide prompt support to resolve operational issues related to Desk side transaction processing systems and services.
Proactive performance monitoring of IT systems and services.
Coordinate with other technology groups and ensure all IT issues are resolved effectively.
Ensure audit recommendations are complied in a timely manner ensuring Information and Network security is maintained.
Coordinate with Vendors in providing economical IT services and equipment as per company standards.
Be responsible to ensure maintenance and other agreements are always current to protect IT systems and operations.
Ensure IT assets are properly documented and managed to reflect current moves, adds and changes.
Ensure IT systems infrastructure requirements are met to enable timely migration of business processes in all sites.
Responsible for staff development and training within IT Systems.
Coordinate with internal/external parties to ensure IT operations are carried out to maintain business continuity
Be responsible for budgeting and ensure operational budgets are managed within prescribed levels of variance.
Qualifications:
Degree / Post Graduate Diploma holder of a recognized university in the fields of Computer Engineering/Electronics/Software Engineering or equivalent
Strong hands-on and leadership experience in Endpoints, Networks, Servers, Data Centers, SD-WAN, VPN, and Security.
Proven ability to design, scale, and stabilize large IT environments.
Experience managing large, multi-site IT operations and 24x7 support.
Strong knowledge of ITIL, incident, problem, change, and capacity management.
Experience in creating policies and process documents
End-to-end ownership of IT budgets, budget planning, forecasting, reviews, and cost optimization, and CapEx & OpEx governance.
Experience with ISO, PCI, SOC, client audits, and internal risk assessments.
Strong problem-solving skills
Ability to maintain audit-ready environments and close findings.
Strong presentation skills and ability to explain technical issues in business terms.
Experience with reviews, risk reports, roadmaps, and budget presentations.
