IT Service Desk

Company Description

Medcor simplifies healthcare for employers by delivering the right level of care at the right time and place. By providing onsite, mobile, triage, and telehealth services 24/7, Medcor ensures early intervention, preventing unnecessary procedures and reducing costs associated with claims-driven activities. The company employs evidence-based medicine to support prevention and treatment. Medcor serves a wide range of industries, including manufacturing, retail, hospitality, pharmaceuticals, and more, across the U.S. and Canada. Their holistic, conflict-free approach benefits both employees and employers by promoting efficient and effective healthcare solutions.

Role Description

This is a full-time, on-site IT Service Desk role based in Cebu. The primary responsibilities include providing technical support to end users, diagnosing and resolving IT issues, managing IT service requests, and ensuring uninterrupted technical system operations. Additional duties involve IT troubleshooting, documenting processes, and delivering excellent customer service to both internal and external stakeholders.

Qualifications

1 year experience as IT Specialist

• Strong technical expertise in Information Technology and IT Service Management
• Proficiency in diagnosing and resolving technical issues through effective Troubleshooting and Technical Support methods
• Exceptional Customer Service skills to effectively communicate and assist users with technical issues
• Ability to work efficiently in a dynamic, on-site environment and manage multiple tasks
• Strong documentation, organizational, and problem-solving abilities
• A bachelor's degree in IT-related fields or equivalent professional experience is recommended in