IT Service Desk Engineer

EPG Group

is a global leader in workforce solutions, partnering with innovative organizations to deliver exceptional talent worldwide. We support a leading global organization in the cryptocurrency and financial technology industry, specializing in digital assets and blockchain technology.

Start Date

ASAP

Working Hours

EMEA hours, 9:00 AM – 6:00 PM

Work Arrangement

Onsite

Contract Duration

3 Months

Employment Type

Contract

Openings

1

Role Description

The IT Service Desk Engineer / Tier 1 Engineer will provide day-to-day technical support to employees across hardware, software, and SaaS platforms. This role focuses on resolving technical issues, fulfilling service requests, supporting employee onboarding and offboarding, and maintaining IT documentation.

The ideal candidate has strong troubleshooting and customer service skills, experience supporting macOS and ChromeOS environments, and familiarity with Google Workspace and IT service management tools.

Key Responsibilities

Provide technical support for hardware, software, and company applications.

Troubleshoot and resolve IT incidents and service requests using established procedures.

Support SaaS applications, compliance practices, and employee onboarding and offboarding.

Assist with the administration and support of Google Workspace, Atlassian, Okta, Jamf, and Slack.

Support macOS, ChromeOS, Google Admin, and two-factor authentication (2FA).

Document technical issues, resolutions, IT procedures, and application processes.

Identify recurring technical issues and recommend service improvements.

Support the implementation of new applications, tools, and IT procedures.

Collaborate with IT Operations teams, internal departments, and external service providers.

Follow IT service management best practices and contribute to continuous improvement.

Systems and Tools

macOS and ChromeOS

Google Workspace and Google Admin

Jira Service Desk or similar ticketing systems

Okta, Jamf, and Slack

Skills

Technical troubleshooting and root cause analysis

Strong customer service and user support skills

Excellent verbal and written communication

Time management and prioritization

Technical documentation and knowledge sharing

Collaboration and continuous improvement

Understanding of ITIL principles

Requirements

Experience in IT support or a technical service desk environment.

Knowledge of macOS, ChromeOS, and Google Workspace.

Familiarity with Google Admin and two-factor authentication methods.

Experience with Jira Service Desk or similar ticketing systems.

Basic understanding of IT infrastructure configurations.

Administration or support experience with Google Workspace, Atlassian, Okta, Jamf, and Slack.

Strong troubleshooting and problem-solving skills.

Excellent customer service, communication, and time management skills.

Understanding of ITIL principles.

Experience working with service vendors.

Nice to Have

Understanding of Agile principles.

Experience with scripting and automation.

Experience supporting users in a remote-first or globally distributed organization.

HMO: Coverage starts on Day 1, with dependent coverage

Allowances: Provided as part of the employment package

Why Join Us

This is an opportunity to work in the cryptocurrency and financial technology industry, supporting a global technology environment. You will collaborate with an international IT Operations team and contribute to a workplace that values clear communication, efficient execution, continuous learning, and excellent customer service.

Hiring for our Client, Recruitment managed by EPG.