Team- Everyone need ASAP IT Service Desk Engineer – GSD Tier 1

Client: Coinbase

Department: IT Operations

Job Category: Engineering

Job Code: CW-ITE-ITE

Location: 9F WeWork, Uptown Bonifacio Tower Three, 36th Street corner 11th Avenue, Taguig City

Work Setup: On-site

Schedule: EMEA hours, 9:00 AM–6:00 PM

Contract Duration: November 16, 2026 – January 31, 2027

Working Hours: 40 hours per week

Job Overview

The IT Service Desk Engineer will provide Tier 1 technical support to employees across the organization, ensuring efficient resolution of hardware, software, and IT service-related issues. The role involves incident management, service request fulfillment, SaaS application support, and employee onboarding and offboarding.

Key Responsibilities

Provide day-to-day technical support for hardware, software, and IT platforms.
Troubleshoot and resolve IT incidents and service requests according to established procedures.
Support SaaS applications, compliance requirements, and employee onboarding and offboarding.
Maintain accurate documentation of IT procedures, troubleshooting steps, and solutions.
Identify recurring technical issues and recommend process improvements.
Gather user feedback to improve IT services and the overall support experience.
Collaborate with IT Operations teams, internal stakeholders, and external service providers.

Qualifications and Requirements

Experience providing IT service desk or technical support.
Technical support knowledge of macOS, ChromeOS, and Google Workspace.
Familiarity with Google Admin and two-factor authentication (2FA).
Experience using Jira Service Desk or similar ticketing systems.
Basic understanding of IT infrastructure and configurations.
Familiarity with administration tools such as Google Workspace, Atlassian, Okta, Jamf, and Slack.
Strong troubleshooting, problem-solving, and root cause analysis skills.
Knowledge of ITIL principles and incident management practices.
Excellent customer service, communication, and time management skills.
Experience working with service vendors.

Nice-to-Have Skills

Knowledge of Agile principles.
Experience with scripting and automation.
Experience supporting users in a remote-first or globally distributed environment.

Important Notes

This is an on-site position based in Uptown Bonifacio, Taguig City.
Candidates must be amenable to the specified EMEA working schedule.
The initial contract is scheduled from November 16, 2026, to January 31, 2027.