The Recruitment Supervisor works directly with the Vice President to drive the organization's hiring outcomes, lead the recruitment team, maintain ISMS-aligned standards, and continuously improve recruitment operations, performance, and strategy. This role oversees full-cycle recruitment, manages all recruitment processes, leads team performance, handles documentation, drives sourcing initiatives, manages recruitment vendors, and ensures smooth candidate transition from hiring to onboarding.
Key Responsibilities
Talent Acquisition & Full-Cycle Recruitment
- Source, screen, interview, and endorse qualified candidates for IT, nonIT, and office support roles.
- Conduct pre-screening, structured interviews, technical assessments, and behavioral evaluations.
- Prepare detailed assessment summaries and recommendations for hiring decision makers.
- Manage all candidate communication, interview coordination, and updates throughout the hiring process.
- Facilitate the entire job offer process, including preparing and extending offers, sending employment contracts, and addressing candidate questions.
- Ensure all candidate documents are complete and accurate before transitioning them to onboarding.
- Prepare and send complete handover emails to ensure smooth onboarding transitions.
Sourcing & Talent Pipeline Development
- Develop and execute effective recruitment strategies to attract high-quality talent.
- Create compelling job advertisements and publish them across job boards, social platforms, and niche sites.
- Build and sustain strong talent pipelines for recurring and hard-to-fill positions.
- Utilize advanced sourcing techniques and tools to identify specialized talent.
Performance Management & Team Leadership
- Conduct regular one-on-one coaching sessions with recruiters to monitor progress and support development.
- Create, monitor, and evaluate team KPIs to ensure recruitment targets and SLAs are met.
- Strategize team priorities, workload planning, and pipeline scheduling for maximum output.
- Document team performance concerns, achievements, and development plans.
- Serve as the primary escalation point and main contact for all recruitment-related issues.
Process Ownership, ISMS Compliance & Documentation
- Serve as the Process Owner for Recruitment, responsible for creating, updating, and maintaining all SOPs, workflows, process documents, and templates.
- Ensure all recruitment procedures and documentation conform to ISMS standards, including data protection and secure information handling.
- Continuously assess and improve processes to enhance efficiency and compliance.
- Maintain accurate and updated recruitment files, trackers, and reports.
Operational Management & Coordination
- Oversee daily recruitment operations including job postings, application tracking, candidate screening flow, and interview scheduling.
- Update recruitment trackers diligently, ensuring accurate, real-time data on hiring progress.
- Create and manage recruitment-related job ads and branding materials.
- Ensure timely closure of open roles within approved hiring budgets.
- Support hiring teams in defining job requirements, clarifying expectations, and coordinating interview logistics.
Budget Management & Vendor Coordination
- Review recruitment-related budgets, monitor utilization, and ensure hiring activities remain within approved financial guidelines.
- Act as the Point of Contact (POC) for recruitment vendors, including job boards, assessment providers, and administrative service partners.
- Evaluate vendor performance, negotiate renewals when applicable, and ensure alignment with organizational needs and budget.
- Collaborate with administrative teams on vendor-related documentation, contracts, and compliance.
Reporting & Client/Stakeholder Collaboration
- Provide regular and ad hoc recruitment reports, dashboards, performance metrics, and hiring insights directly to the Vice President.
- Present hiring updates, team performance, and recruitment strategies to internal stakeholders and clients when required.
- Collaborate with hiring teams to refine job requirements and align on recruitment strategies and timelines.
- Track, analyze, and improve recruitment performance metrics.
Additional Responsibilities
- Perform additional tasks, special assignments, or cross-functional initiatives as required.
