IT Project Manager

As an IT Project Manager, you will be focused on supporting programs successfully and to the client's expectations, building client relationships, and work as an advisor to the client.

Activities and Responsibilities Include:

Understand how to be an effective IT Project Manager and help to discover, define, adapt, and communicate program goals, governance, and responsibilities across client and internal teams throughout the course of the relationship

Build strong relationships with client teams and develop a deep understanding of their business objectives, continually seeking opportunities to increase client satisfaction and strengthen long-term partnerships

Orchestrate, balance and gain the understanding of various high-level technical, business, and operational requirements across multiple cross-functional teams

Create and execute project work plans, and revise as appropriate to meet changing needs and demands

Support the creation of and maintenance of program documentation processes, budgets, reporting tools, etc.

Understand and identify, establish, and enforce program controls throughout the program life cycle

Support the delivery oversight process ensuring all projects meet quality, client satisfaction and financial targets

Support the establishment of a reporting cadence to communicate program health and direction

Monitor quality of service by reporting program health via substantive metrics and analysis

Understand the process on how to develop, manage, and report program budgets

Support stakeholders communication

Proactively identify project issues and risks and assist in creating successful action plans for resolving issues and mitigating risks; guide conflict management amongst personnel and resolve blockers as early as possible

Assist in guiding change management as needs of the program are identified and integrated into processes

Assist with driving operational and automation improvements to promote ongoing process efficiencies

Assist with provide strategic guidance to project managers and cross-functional teams in ways that promote client satisfaction, talent retention, and corporate culture

Contribute where necessary to individual project management efforts and/or support other duties as requested

What we are looking for in you:

We are looking for an individual who thrives in an ever-changing environment; someone who can work with multiple teams to get the job done and deliver great work.

Bachelor's degree preferred (or equivalent experience)

Previous project or program management experience

Practical experience maneuvering fast-paced technology or information security environments, and/or supporting consultative technical assessments (strongly preferred)

Exceptional customer service skills and experience managing client relationships, preferably software, energy, finance, medicine, etc.

Evidence of high-level workload management skills with a proven track record of managing challenging, large-scale projects and clients

Demonstrated experience working in unstructured environments that require designing and implementing creative project/program management methodologies

Ability to stay focused, proactive, and positive in high pressure situations while engaging triage, prioritization, or problem-solving skills

Evidence of resource management, scheduling, and dependency tracking skills with a proficiency in task management

Experience with (project-based) team management; proven ability to influence and lead cross-functional teams

Ability to work in a team-oriented environment while making direct contributions to team success

Agile approach in personal workstyle, with ability to be flexible and adept in dealing with and resolving ambiguity

Excellent verbal, presentation, and written communication skills

PMP, PgMP, or other comparable certification(s)

Knowledge of Microsoft Office application suite, particularly Outlook, Excel, Word and OneNote.