Job Description
Your skills
2 - 3 years of IT experience (or equivalent) - MUST have field/onsite experienceWilling to travel/drive and provide support around Makati cityExcellent time management skillExperience in OS, Apps and H/W installation and troubleshooting depending on project productsAbility to build relationshipsAble to independently problem-solve
Your tasks
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Providing support for service requests involving PCs, laptops, phones, and peripheral devices. Resolving hardware and basic software issues. Providing client-facing support with strong communication and professionalism. Preparing, installing, and configuring end-user devices. Performing service tasks within defined procedures. Supporting equipment disposal and decommissioning processes. Providing feedback on technical processes to support efficiency improvements.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
