Job Title: IT Logistics Representative
Department: Admin Department
Reporting to: Operations Director
Employment Type: Full-Time
About Cloud Console
Cloud Console is a leading provider of IT consulting services and infrastructure solutions, helping businesses thrive in the digital age. We are committed to operational excellence, and as part of our growth, we are seeking a detail-oriented and proactive
IT Logistics Representative to manage our IT asset coordination and logistics processes.
Position Summary
The IT Logistics Representative is responsible for managing the end-to-end process of IT hardware and software logistics, including procurement, inventory, asset tracking, and delivery coordination. This role supports both internal teams and client requirements, ensuring the efficient and timely movement and tracking of IT assets.
Key Responsibilities
- Coordinate the procurement, shipment, and return of IT hardware and software for internal teams and client projects.
- Serve as the main point of contact for product dispatch, delivery scheduling, and return handling.
- Maintain and update asset inventory systems, ensuring accuracy in stock levels, serial numbers, assignments, and lifecycle tracking.
- Collaborate with the engineering, admin, and sales teams to fulfill equipment requirements and deployment timelines.
- Manage vendor and supplier communications for purchasing and delivery coordination.
- Ensure proper documentation of deliveries, handovers, and returns (e.g., delivery receipts, inventory logs, asset forms).
- Monitor warranty status, licenses, and renewals of IT assets to ensure compliance and avoid disruptions.
- Support the onboarding and offboarding process by preparing and retrieving user devices and equipment.
- Prepare periodic reports on inventory status, procurement activity, and logistics performance metrics.
- Assist with logistics-related troubleshooting, such as identifying shipment delays or damaged items, and escalating as needed.
Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- At least 12 years of experience in IT logistics, procurement, or asset/inventory management.
- Strong organizational and record-keeping skills with excellent attention to detail.
- Proficiency in office software (Excel, Word) and inventory/asset tracking systems.
- Ability to communicate effectively with internal stakeholders, clients, and vendors.
- Confident, customer-focused, and able to manage multiple tasks and deadlines.
- Experience in a fast-paced tech or IT environment is a plus.
Work Requirements
- Reliable internet connection (minimum 10MBPS).
- Willingness to work on-site, hybrid, or flexible schedules depending on operational needs.
What We Offer
- Competitive salary package.
- HMO, leave cash conversion, and communication allowance.
- Equipment provided.
- Supportive, professional work environment.
- Company-sponsored training and upskilling.
- Career growth opportunities within the Technology Operations team.
