Power Secure Access for Fast-Growing Global SaaS Teams
Our client is a market-leading SaaS operations and access governance platform redefining how organizations manage software, user access, compliance, and vendor ecosystems. By delivering a unified source of truth, they enable businesses to automate provisioning, enhance security, streamline compliance, and maximize software investments across complex environments. Trusted globally by high-growth companies, our client continues to drive innovation at the intersection of IT operations, identity management, and automation-empowering teams to operate more efficiently, securely, and at scale.
Job Description
Help shape secure and efficient digital experiences as an IT Helpdesk - Identity & Access Management (IAM) Specialist. In this role, you will support critical access management operations that keep global teams connected, productive, and secure. Build a long-term career with Emapta while working with an international technology-driven organization that values precision, reliability, and operational excellence.
Job Overview
Employment Type: Full-time
Work Setup: Permanent Work From Home
Shift: Rotating Schedule, Shifting Off
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Company-provided monitor to help optimize your home office setup
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Bi-annual team events and opportunities to connect with colleagues in person
- Supportive, friendly, and international team culture
What We're Looking For
- 1-3 years of experience in IT helpdesk, identity and access management, user access administration, SaaS application support, or related technical operations roles
- C1 English proficiency or higher, both written and verbal, is a firm requirement
- Comfortable working with online tools and modern SaaS products, including Google Workspace and web-based applications
- Exceptional attention to detail and strong commitment to accuracy
- Trustworthy and discreet when handling sensitive information
- Reliable, dependable, and able to stay focused during both busy and low-activity periods
- Interested in stable, long-term work within a growing international team
What You'll Do
- Provision, modify, and deprovision user accounts across platforms such as Slack, Salesforce, Figma, Miro, and other SaaS applications
- Monitor and manage requests through the ticketing system, ensuring timely acknowledgment and adherence to established service-level targets
- Execute documented procedures and runbooks accurately, escalating issues when requirements are unclear or fall outside defined scope
- Maintain complete, accurate, and auditable records of all actions performed and changes implemented
- Ensure consistent shift coverage and deliver thorough handoffs, including status updates, pending tasks, and assigned owners for continuity of support operations
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
