Secure Access. Enable Productivity. Power Global Teams.

As an IT Helpdesk - Identity and Access Management (IAM) Specialist, you will manage user provisioning, access requests, and SaaS platform integrations while ensuring accuracy, compliance, and seamless user experiences. You'll support global clients through structured processes and reliable service delivery.

This role plays a critical part in securing and streamlining modern workplaces. Build a long-term global career with Emapta, where top 1% talent thrives in a top 1% environment-working with innovative SaaS technologies and international clients from the comfort of home.

Job Overview

Employment type: Full time

Shift: Shifting

Work setup: Work From Home

Exciting Perks Await!

Day 1 HMO coverage with free dependent
Competitive Salary Package
Permanent WFH arrangement
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

Ideal Candidate Profile

1 to 3 years of experience in IT Helpdesk, user access management, IT administration, or similar roles (ideally supporting U.S./EU clients)
Strong English communication skills, both written and verbal
Experience managing user access for SaaS applications such as Figma, Miro, Salesforce, Slack, and similar platforms
Strong attention to detail and consistent process discipline
Reliable and steady during low-activity periods with strong time management skills
Tech-curious and proactive in learning new tools, updates, and processes

Nice to Have

Familiarity with Okta, Google Workspace, or Entra ID
Basic understanding of security and compliance practices
Ability to identify patterns and recommend process improvements
Prior experience in a 24/7 support or rotating shift environment

Additional Information

Strong English proficiency is essential, ideally at C1 level or above
Strong individual contributor mindset with a focus on execution and ownership
SaaS experience, technical aptitude, and learning agility are highly valued
Motivation to work in a flexible, remote, shift-based environment
Strong communication skills and reliability are critical for success

Your Daily Tasks

Provision, modify, and deprovision user accounts across platforms such as Slack, Salesforce, Figma, Miro, and other SaaS tools
Monitor the in-house ticketing system and acknowledge requests within defined response targets
Connect client SaaS platforms with the in-house platform to set up and troubleshoot simple integrations
Execute defined runbook procedures and escalate when requests are unclear or out of scope
Maintain reliable shift coverage and provide clean handoffs with pending items and ownership details

Powering the Next Generation of Secure, Scalable Workplaces

Our client is redefining how modern organizations manage access, security, and productivity in an increasingly SaaS-driven world. Trusted by fast-growing companies and global teams, they help businesses automate critical user lifecycle processes-from onboarding and offboarding to access management and compliance-across hundreds of essential applications. By combining innovative technology with a mission to eliminate manual work and security risks, they enable organizations to operate more efficiently, scale confidently, and focus on what matters most: growing their business. Joining their team means working at the forefront of workplace automation, collaborating with international clients, and contributing to solutions that shape how modern companies work.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.