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Job Description
Job Overview:
This role involves managing and maintaining Windows Server, Active Directory and Microsoft 365 environments, supporting critical infrastructure including servers, Hyper-V, networking, Wi-Fi and firewall systems. You will monitor system availability, performance and infrastructure health, manage endpoint security and patch management, respond to cybersecurity alerts and security incidents, and provide Level 2/3 support for escalated technical issues.
Key Responsibilities:
. Manage and maintain Windows Server, AD and M365 environments
Support servers, Hyper-V, network, Wi-Fi, and firewall infrastructure
Monitor system availability, performance, patching and infrastructure health
Manage endpoint security, patch management, encryption and device security controls
Monitor and respond to cybersecurity alerts, suspicious activities and security incidents
Support vulnerability assessment and remediation activities
Monitor backup operations and perform recovery/restore testing when required
Provide Level 2/3 support for escalated user, system and connectivity issues
Support user access, onboarding/offboarding and Microsoft 365 administration
Work with vendors and internal stakeholders on infrastructure and IT projects
- Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.
About you
Diploma or Degree in IT, Computer Science, Cybersecurity or related
Around 1-3 years of hands-on IT experience
Good knowledge of Windows Server and AD
Understanding of networking concepts, firewall and Wi-Fi environments
Experience with endpoint security, patch management and backup solutions
Good troubleshooting and problem-solving skills
Able to troubleshoot both infrastructure and end-user technical issues independently
Responsible, proactive and able to follow issues through to closure
Good communication and documentation skills
Good understanding of cybersecurity fundamentals and security best practices
More Info
Key Skills
Hyper-V
Wi-Fi
Vulnerability Assessment and Remediation
Device Security Controls
Level 2/3 Support
Microsoft 365 Administration
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