IT Executive (Infrastructure & Support) / UBI

Responsibilities

• Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, printers, POS terminals and other peripherals.

• Install, configure and deploy end-user devices and troubleshoot hardware and software issues.

• Support and maintain LAN/WAN networks, Wi-Fi, VPN, firewalls, managed switches and internet connectivity.

• Troubleshoot network and connectivity issues across multiple locations.

• Administer Microsoft 365 user accounts, licences, mailboxes, permissions and MFA.

• Support Azure virtual machines and hybrid cloud environments.

• Manage NAS storage, user permissions, backups and recovery processes.

• Monitor backup health and perform restoration testing.

• Perform system patching, endpoint protection and basic cybersecurity administration.

• Provide technical support for POS systems and coordinate with vendors on troubleshooting and system enhancements.

• Assist with Microsoft Dynamics 365 Business Central implementation, testing and integrations.

• Maintain IT hardware/software inventories, licences, warranties and renewals.

• Coordinate with IT vendors and service providers.

• Maintain IT SOPs, network documentation and technical records.

• Support cybersecurity audits, vulnerability remediation and compliance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline.

• 3 to 5 years of relevant experience in IT support, infrastructure or systems administration.

• Hands-on experience supporting Windows desktops, laptops and peripherals.

• Good knowledge of Microsoft 365 administration.

• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLAN, Wi-Fi and VPN.

• Hands-on exposure to firewalls and managed switches.

• Experience with Azure, NAS and enterprise backup solutions will be advantageous.

• Experience supporting POS systems, retail operations or multiple locations will be advantageous.

• Good troubleshooting, communication and documentation skills.

• Able to work independently and coordinate effectively with users and external vendors.
  
  email- [Confidential Information]
  whatsapp- 93392324

  EA Personnel Name: Lucas Chang

  EA Personnel No: R1874043

  EA License No: 18C9495