About The Job
IT End-User-Support Senior Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA. Act as a POC in the absence of IT End-User-Support Team Lead.
What You'll Do
- Leads projects / tasks involving IT End-User Support team.
- Conduct analysis in complex tickets assigned to the team.
- Take ownership of complex technical concerns.
- Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
- User account management via Active directory, IDM, CyberArk, and Mobile Iron but not limited to.
- Address all IT Service request related tickets such as IT equipment's installation, configuration, and software installation.
- Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
- Coordinates with third-party vendors for support and assistance
- Conducts daily health checks in meeting rooms to ensure equipment is operational.
- Empower the team to resolve complicated concerns.
- Author a knowledge based and run books.
What You Need To Have
- Minimum 3 years experience as IT End-User-Support Engineer or equivalent, Mobile, Tablet and Windows Support
- Advance to expert skills in Network Troubleshooting.
- Advance to expert experience in Account Management.
- Advance to expert experience in Android OS Configuration OR IOS / MAC OS Configuration
- Expert in supporting Computer Hardware and peripherals
Job Perks You'll Enjoy
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal career mobility options
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
