IT Desktop Support Engineer

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems (Windows/macOS), applications, and security tools.
• Troubleshoot issues related to hardware, software, printers, network connectivity, and user accounts.
• Manage user accounts, password resets, and group policies throughActive DirectoryandMicrosoft 365 Admin Center.
• Support remote users using tools such asCisco AnyConnect,VPN,TeamViewer,Splashtop, orZoomremote support.
• Handle ticket management using ITSM platforms likeServiceNow,JIRA, orRemedy.
• Set up, configure, and support VoIP systems such asCisco,Avaya, or softphone applications.
• Perform laptop imaging, patch updates, system upgrades, and device rollouts.
• Document technical issues, resolutions, and standard operating procedures.
• Collaborate with network, systems, and security teams for escalations and complex issues.
• Ensure compliance with company IT policies and security guidelines.
• Maintain inventory of IT equipment and assist in asset management.
• Provide end-user training on basic IT processes and tools as needed.

Required Skills & Qualifications:

• Strong knowledge of Windows OS, macOS, and basic Linux commands (optional).
• Proficient in troubleshooting hardware, software, and network issues.
• Experience with Active Directory, Office 365, and identity management.
• Familiarity with VoIP technologies (Cisco/Avaya) and remote support tools.
• Understanding of TCP/IP, DNS, DHCP, and basic networking.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Certifications such asCompTIA A+,ITIL,MCSA, or equivalent are a plus.