Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.
What does an IT Business Analyst SAP SD do
Sealed Air Shared Service (Philippines) Inc. is looking for a skilled IT Business Analyst SAP SD Application Support to join our Global Application Support organization. In this pivotal role, you will ensure the seamless operation of our SAP Sales and Distribution (SD) processes worldwide, working with a diverse team across multiple regions. You will play a key part in supporting the SAP SD module and its integration with other critical systems keeping our Order-to-Cash processes running smoothly and efficiently across the globe.
Why do we need you
- Lead and maintain a strategic mindset that inspires a culture of collaboration, high performance, and continuous improvement in SAP SD support.
- Drive operational excellence by ensuring efficient incident management, service request fulfillment, and problem resolution for SAP SD processes across all supported regions.
- Maintain global service level agreements (SLAs) and key performance indicators (KPIs) to measure, monitor, and optimize SAP SD support performance.
- Partner with cross-functional IT teams including operations, security, delivery, and development to ensure seamless support for SAP SD and its integration with MM, FI, GTS, and WM modules.
- Provide expert-level support for SAP SD, including Sales Orders, Deliveries, Shipments, Billing, Pricing, and Credit Management.
- Troubleshoot and resolve Order-to-Cash process issues, perform root cause analysis, and implement permanent improvements in the SAP SD environment.
- Maintain and optimize SAP SD configuration settings and master data, ensuring adherence to design governance and internal control requirements.
- Support SAP SD enhancements, upgrades, and integrations with other modules and systems.
- Cultivate strong relationships with global business stakeholders, proactively understanding their needs and ensuring satisfaction with SAP SD services.
- Develop and maintain comprehensive documentation including knowledge articles, runbooks, and training materials for a global audience.
- Stay current with SAP best practices and emerging technologies, identifying opportunities to improve service delivery and efficiency.
What are we looking for in you
Education & Experience
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field.
- Minimum 8 years of work experience, including at least 24 years of hands-on SAP SD experience.
- Proven track record in SAP SD application support.
- Experience with SAP ECC required; S/4HANA experience is a plus.
- Experience with SAP implementations, upgrades, and enhancements is a plus.
- Certifications in SAP SD or related areas are a plus.
Core Competencies
- Strong verbal and written communication skills; ability to convey SAP SD-related information to both technical and non-technical audiences across cultures.
- Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions in complex SAP environments.
- Results-oriented with a proven ability to deliver and meet deadlines in a fast-paced support environment.
- Experience collaborating with internal and external, local and global team members.
- Ability to work effectively with remote teams across multiple time zones.
What are our core values
- Integrity
- Determined
- Innovative
- Collaborative
Why work at Sealed Air
- We have a very diverse and inclusive culture.
- We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
- You will work with talented and creative professionals in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you!
Closing Date
Please Note: - You must have Philippines work-rights to be considered for this job. A detailed job description is available.
- No contacts from recruitment agencies please.
Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.
Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.
Requisition id: 53990
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [Confidential Information].
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