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Job Description

Job Description:

  • IT Help Desk Support: Provide assistance to employees by troubleshooting common hardware, software, and network issues.
  • Network Monitoring: Keep track of network performance and connectivity, identifying and resolving any potential issues.
  • Hardware & Software Installation: Set up, configure, and maintain computers, printers, software, and other IT equipment.
  • General IT Maintenance: Perform regular system updates, data backups, and security checks to keep IT systems running smoothly.
  • Programming & Automation: Develop scripts and tools to automate tasks and improve IT processes.
  • Database Development & Management: Design, manage, and maintain databases to support business operations and ensure data accuracy.
  • Follow teams and/or clients proper procedures, policies, and methodologies as instructed.
  • Other reasonable tasks as determined by Management.

Minimum Qualifications:

  • Bachelors Degree in Information Technology, Computer Science, or related field
  • Willingness to be trained and learn medical billing software and systems
  • Strong communication and interpersonal skills
  • Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
  • Analytical thinking and attention to detail
  • A positive, customer-service-focused attitude
  • Ability to follow instructions and work under supervision

Preferred (but not required):


  • Internship or OJT experience in IT support or helpdesk
  • Knowledge of Remote Desktop, Active Directory, ticketing systems
  • Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
  • Basic knowledge of printers, VoIP, VPN, or cloud-based tools

Work Setup and Location


  • Onsite during the probationary period
  • Hybrid setup available after 1 year
  • Night shift schedule
  • Office is located at Shaw, Mandaluyong

Perks and Benefits:


  • Maternity & Paternity Leave
  • Medical / Health Insurance
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave

Others:


  • HMO Coverage upon regularization
  • Rice Allowance of Php 1,000 upon hiring
  • Monthly bonus of Php 1,000 upon regularization


More Info

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Job ID: 135888207