IT Analyst

About the Company

Nexlence is an Al-driven Customer Experience (CX) specialist focused on serving Gen Z brands. By integrating intelligent knowledge management, real-time market insights, global personnel dispatch, quality empowerment, and training systems, we provide scalable, globally flexible, and immersive Al-driven CX services. This empowers brands to build unprecedentedly close connections with their users.

About the Role

Site Technical Management: Oversee the daily IT operations and maintenance, changes, incident responses, infrastructure management, and SLA achievement; provide reliable and efficient technical support for business operations; define and implement high-quality IT infrastructure solutions (network, hardware, software, etc.)

Responsibilities

• Site Technical Management:Oversee the daily IT operations and maintenance, changes, incident responses, infrastructure management, and SLA achievement; provide reliable and efficient technical support for business operations; define and implement high-quality IT infrastructure solutions (network, hardware, software, etc.)

• IT Service Delivery Assurance:Ensure stability and availability of IT services including office network, desktop support, and business systems; respond to and resolve critical technical failures promptly;

• Security and Compliance Execution:Under the coordination with the headquarters/local risk managers, supervise the implementation of information security policies, data protection measures, and compliance audit requirements formulated by the headquarters in the local area;

• IT Operator Management:Responsible for daily engagement with third-party IT operators for Philippines projects; establish regular communication mechanisms, clarify responsibilities of both parties, and ensure smooth communication and timely response