Own endtoend administration of learning, development, and study activity in line with agreed policies and processes.
Process study requests accurately and maintain complete, uptodate study records; maintain L&D records (e.g., training attendance/mentoring).
Process internal psychometric reporting requests per defined processes and timelines.
Coordinate logistics for training programmes (virtual/inperson rooms, joining instructions) and check in to sessions as needed; provide basic tech support.
Coordinate with external training providers, ensuring clear communication and followup.
Administrative Services & Business Operations Support
Manage calendars, meeting logistics, and meeting materials for assigned stakeholders or executives (agenda, peripherals, scheduling/declining).
Plan travel (itineraries, key contacts, agendas) and host incoming guests (room reservations, access, visit requirements) .
Lead or support functionrelated events; coordinate with vendors and corporate functions (IT, Comms, Marketing, Procurement, Finance).
Source and accredit vendors; administer contingent worker onboarding/offboarding and reconcile timesheets vs. invoices.
Maintain correspondence, contracts, and proposals with high discretion; manage records relevant to stakeholder/executive function.
Prepare/draft reports and presentations, gathering data/insights or coordinating analysis with other teams; support newsletters, townhalls, and colleague announcements.
Manage team collaboration sites (structure/access) and track renewals of licenses critical to the team's operations.
Provide client/project support as needed (data scrubbing, forms validation, ticket management, content research, project plan tracking, milestone monitoring, issue facilitation, postgolive review).
Financial & Budget Administration
Process invoices and L&Drelated expenses (including AMEX) with accuracy and controls compliance.
Maintain the L&D budget tracker; prepare accurate budget data to support quarterly reporting and reconciliation; proactively flag discrepancies, risks, or commitments.
Utilize required systems to process payments and expenses; ensure correct charge codes and adherence to finance timelines; prepare/track expense reports for stakeholders.
Systems, Records & Content Management
Maintain Talent Development records, shared folders, and documentation (incl. TCTO).
Update training materials in PowerPoint; ensure content is current and well organized.
Maintain study policies with version control and accurate updates as directed.
Maintain and update Talent Development intranet content.
Communications & Stakeholder Engagement
Own/manage the L&D training mailbox; respond to queries promptly; send routine communications for training/study; share CFA/exam updates and manage followups.
Produce feedback forms, collect responses, and maintain accurate records. [Talent
Act as a professional liaison with internal/external stakeholders, maintaining strong relationships.
Continuous Improvement, Risk & Planning
Anticipate deadlines, dependencies, and risks; prompt stakeholders rather than waiting for direction.
Identify and implement improvements that increase efficiency, consistency, and quality of administration.
Qualifications
Skills & Experience
Required Qualifications
Bachelor's degree in a relevant field or equivalent work experience
Significant experience in administrative or operations roles (HR/L&D/Talent Operations or professional services desirable).
Proven ability to work independently with minimal supervision; manage multiple priorities and deadlines
Strong attention to detail; confidence handling financial, learning, and people data.
Advanced proficiency with Microsoft Office, especially Excel, PowerPoint, and Outlook; comfortable with collaboration platforms and office systems.
Excellent written and verbal communication skills; professional correspondence and document quality.
Ability to handle sensitive and confidential information with discretion; professional and positive demeanor.
Preferred Qualifications
Experience supporting global stakeholders across regions/time zones.
Prior exposure to L&D administration (e.g., training logistics, study policy/processes, psychometric reporting).
Event coordination, vendor sourcing/accreditation, and contingent workforce administration.
