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International Voice Customer Service
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- Posted 20 days ago
- Over 50 applicants have applied
Job Description
- This is a voice-based customer support role for experienced professionals with excellent communication skills
- Ability to handle queries in a high-paced environment
Eligibility Criteria:
- Education: Graduate / Undergraduate
- Experience: Minimum 1 year of international voice process experience (mandatory)
- Excellent verbal communication skills in English
- Strong problem-solving and customer-handling abilities
- Willingness to work in US rotational shifts
- Immediate joiners only
Role & Responsibilities:
- Handle inbound/outbound international customer calls
- Resolve queries efficiently and ensure customer satisfaction
- Adhere to SLA, quality, and compliance standards
- Update CRM systems with accurate interaction records
- Collaborate with internal teams for escalations and solutions
More Info
Job Type:
Industry:
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Key Skills
inbound calls
CRM update
SLA compliance
customer resolution
About Company
Skills:
Voice support, Customer Handling, inbound calling, Outbound Calling, CRM Tools, SLA adherence, International Voice Process, Customer Services
Skills:
International Voice Process, Inbound Calling, Outbound Calling, Call Documentation, Issue Resolution