Intern

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Provide assignment purpose/objective connected to a business task/challenge.

Agency office: Create a standardized project management monitoring report and office management forms that may be used by the business unit
(From email approval until Ariba approval documentation).

Licensing: To assist the licensing team by streamlining workflows, enhancing documentation accuracy, and applying critical thinking to identify operational gaps and improvement opportunities, while developing practical procedural improvements

Agency Office:

• The standardized forms will provide accurate and single source for any office related requests and works

• Improves tracking and monitoring of projects across various offices

• Assist in the follow ups and follow through requirements to complete agency office management

Licensing:

• Process Improvement

• Map current licensing workflows (intake → verification → submission → approval) and identify bottlenecks, duplicate steps, and handoff risks.

• Build or refine existing trackers/dashboards to monitor SLA adherence.

• Help create templates/checklists that reduce rework and enhance first-time-right compliance.

• Create TIM studies to assist in backend improvement initiatives

• Documentation
  a) Maintain a clean document control structure (versioning, naming conventions, archive rules) in SharePoint/OneDrive/Teams
  b) Draft and update SOPs, Work Instructions, RACI matrices, and process maps
  c) Ensure data integrity across trackers and systems reconcile discrepancies and log corrective actions
  d) Support audit readiness: compile evidence packs, trace approvals, and ensure records meet retention requirements.

• Critical Thinking
  a) Review requirements from regulators summarize implications and recommend action steps
  b) Validate data from multiple sources (internal systems, forms, regulator portals) before submission
  c) Prepare concise memos highlighting risks and recommended decisions.
  

• Project Management
  a) Support the planning and execution of licensing projects (e.g. onboarding, renewals, system updates)
  b) Maintain project plans, timelines, risks/issues logs, and stakeholder updates
  c) Track deliverables, follow up on action items, and prepare weekly status reports
  d) Assist with UAT for tool/process changes capture feedback and manage defect lists.. Develop and implement policies and procedures to support sales processes
  . Calculate sales achievement, maintain information of sales activities and sales performance metrics
  . Analyse sales performance for the development of sales plans and forecasts
  . Administer agency compensation, awards and benefits