Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure the smooth operation of Microsoft Teams Infrastructure. Your typical day will involve addressing client inquiries, troubleshooting issues, and providing solutions to enhance user experience. You will utilize your communication skills to maintain high-quality service and ensure that systems are functioning optimally, while also collaborating with team members to share insights and improve processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist clients in troubleshooting and resolving issues related to Microsoft Teams Infrastructure. - Document and track client interactions and resolutions to ensure a comprehensive knowledge base. - Collaborate with cross-functional teams to enhance system performance and user satisfaction. - Provide training and support to clients on best practices for using Microsoft Teams. - Stay updated on the latest features and updates in Microsoft Teams to provide informed support. Professional & Technical Skills: - Required Skill: Expert proficiency in Microsoft Teams Infrastructure. - Additional Good To Have Skills: Experience with Microsoft 365, Microsoft Exchange Server. - Strong understanding of troubleshooting techniques and methodologies. - Familiarity with email routing and security protocols. - Experience in using PowerShell for administrative tasks. Additional Information: - The candidate should have minimum 1 year of experience in Microsoft Teams Infrastructure. - This position is based at our Manila office. - Experience with Exchange Online / M365, troubleshooting, SMTP/email routing, maintenance, security basics, and PowerShell for admin tasks is required. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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