About the Role:
We are seeking a detail-oriented and experienced onsite Insurance Virtual Assistant to manage hotel and motel personal lines accounts. This role focuses on quoting, renewals, remarketing, carrier management, and client servicing for US-based clients during night shift hours.
The ideal candidate has strong knowledge of hospitality insurance operations, can manage carrier communications efficiently, and navigates agency systems like Applied Epic or Hawksoft with ease.
Responsibilities
- Manage personal lines insurance accounts for hotels and motels from quoting to renewals and servicing
- Provide accurate quotes to clients and secure competitive options
- Handle policy renewals, ensuring accuracy and timeliness
- Perform remarketing to maintain client retention
- Manage carrier communications and approvals efficiently
- Review policies, endorsements, and coverage details
- Maintain accurate records in Applied Epic or Hawksoft
- Provide administrative and operational support to the agency
- Communicate professionally with US-based clients and carriers
- Work onsite during night shift hours to accommodate US client schedules
Qualifications
- At least 3 years of experience in insurance support or VA roles
- Hospitality insurance experience with hotels and motels is required
- Strong background in personal lines insurance
- Hands-on experience with quoting, renewals, remarketing, and carrier management
- Proficient in Applied Epic or Hawksoft
- Excellent attention to detail and organizational skills
- Strong communication skills for client-facing interactions
