Office Location: Ortigas, Pasig City
Work Setup: Full Onsite
Schedule: Monday to Friday, Dayshift
Qualifications
- Must be a bachelor's degree holder (any course).
- Minimum 2 years of experience in insurance operations or a related field.
- Training and coaching experience (preferably former BPO QA, Trainer, or Supervisor).
- Proficiency in email communication.
- Strong problem-solving, data analysis, time management, and planning skills.
- Experience in creating and updating SOPs and other technical or procedural documentation.
- Quality assurance experience in reviewing and optimizing processes or outputs.
Responsibilities
- Process complex insurance tasks and independently operate various client systems.
- Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
- Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
- Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
- Conduct training by creating training plans, managing processes, and coaching junior trainers.
- Develop and update Standard Operating Procedures (SOPs) and training plans to ensure alignment with operational goals.
- Implement quality assurance measures to ensure processes meet high standards and client expectations.
- Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
