FIND YOUR BETTER AT AIAIf you believe in better, we'd love to hear from you.WE ARE LOOKING FOR .....Provide support to key stakeholders in issuing renewal billing and provide after sales service such as POC generation, payment allocation, etc.
- Main Functions
- New and Renewal Business Processing
- Evaluates New and Renewal Business Requests and requirements
- Creates and maintains new account records in the system
- Sets-up policy and member records in the system
- Posts and allocates premium payments
- Generates Initial Billing
- Handles inquiries
- Releases Policy Contracts and Initial Billing to Agents and/or Clients
- Evaluates individual members beyond the New Evidence Limit (NEL) and facilitation of requirements and approvals thereof.
- Performs helpdesk servicing specific to group medical accounts.
- Policy and Member Administration
- Validates renewal terms and conditions in Compass vs policy digest
- Evaluates policy changes and/or member movement requests and validates pertinent documentary requirements
- Updates client/policy information in the system
- Reconciles current and updated member records
- Generates Policy Endorsements
- Generates Renewal/Modal Bills
- Reconciles over/under premium payments in the system
- Release Policy Endorsements, Renewal Bills and Certificates of Cover
- Posts and allocates Premium Payments
- Handle inquiries
- Claims Receiving and releasing
- Evaluates accuracy of claims and completeness of claims documents
- Sends advice of lacking requirements to clients/agents/brokers (if applicable)
- Registers received claims in the system
- Coordinates adjudication/approval of claims to Life Operations - Claims
- Facilitates release of claims checks/payments of all Home Office filed claims
- Handles claims inquiries
- New and Renewal Business Receiving and Releasing
- Evaluates accuracy and completeness of new business documents
- Sends advise of the lacking requirements to clients/agents/brokers (if applicable)
- Maintains accurate and reliable NB tracking and monitoring
- Coordinates with other departments / third party contractor for scanning
- Facilitates release of contracts to clients/agents/brokers
- Other Responsibilities
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
