Insurance Claims & AR Specialist Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Insurance Claims & AR Specialist Virtual Assistant on behalf of a therapy practice to support accounts receivable, claim follow-ups, and insurance resolution.

This role is ideal for someone with a strong medical billing background who is proactive, detail-oriented, and persistent in resolving unpaid claims. You will play a key role in ensuring claims are followed up in a timely manner and paid as quickly as possible.

About the Practice

This therapy practice is dedicated to helping individuals improve their quality of life through personalized, compassionate care. The team focuses on providing high-quality therapy services that support recovery, mobility, and overall well-being.

With a patient-centered approach, the practice emphasizes strong relationships, effective communication, and delivering consistent, results-driven care to the communities they serve.

Key Responsibilities

• Insurance Claims Follow-Up & AR Management

• Follow up on unpaid claims over 30 days by contacting insurance companies via phone or portals

• Investigate reasons for delayed or denied payments and take appropriate action

• Submit required documentation such as medical records and primary EOBs to support claims

• Prepare and submit appeals for denied or underpaid claims

• Ensure all claims are resolved and paid within a timely manner (goal: before 60 days)

• Track claim status and maintain accurate documentation of all follow-ups

• Work closely with internal team members to resolve billing issues efficiently

Systems & Tools

• EMR and insurance portals

• Fax systems for documentation submission

Non-Negotiables

• Medical background with a strong understanding of insurance billing and claims processes

• Experience with claim follow-ups, denials, and appeals

• Must have a dual-monitor setup (2 screens) for efficiency

• Schedule flexibility:
  • Training/Onboarding: 5:00 AM – 2:00 PM Central
  • Starting June 1: 8:00 AM – 5:00 PM Central

Additional Qualifications

• Strong attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Ability to work independently and take ownership of tasks

• Highly organized with the ability to manage multiple claims simultaneously

• Persistent and results-driven mindset

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families in the Philippines.