Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!
Who Thrives Here:
- Insurance brokerage background is a must
- Strong verbal communication for professional client interactions
- Customer service background in financial services or insurance preferred
- Detail-oriented in handling policy inquiries
- College graduate w/ 12 months contact center experience or 2-year undergraduate w/ 18 months BPO experience
Brokerage
Policy Servicing & Carrier Coordination
- Support policy servicing activities within an insurance brokerage or agency environment.
- Coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates.
- Issue and process policy endorsements using broker management systems (e.g., AMS, Applied Epic, or similar).
- Act as an intermediary between clients, agents, and insurers, ensuring accurate and timely information exchange.
- Ensure all policy documentation and servicing processes comply with regulatory and internal guidelines.
Billing, Premium & Receivables Management
- Manage and resolve billing discrepancies, premium adjustments, and payment‑related issues.
- Handle premium collections, receivables inquiries, and account reconciliations.
- Respond to billing‑related questions from insureds, agents, and carriers with accuracy and professionalism.
- Maintain detailed records and documentation in compliance with regulated industry standards.
High‑Volume Communication & Call Handling
- Handle high‑volume inbound and outbound calls involving insureds, agents, and insurance carriers.
- Serve as the primary point of coordination for policy and billing inquiries in a brokerage or agency setting.
- Provide clear explanations of policy changes, billing details, and next steps to stakeholders.
- Maintain service level expectations in a fast‑paced, customer‑focused environment.
**Virtual Processing - Monday to Friday, 10am to 7pm
Why Join Us:
At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.
- Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
- Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
Your future starts here—grow, thrive, and make an impact with Cognizant.
