Instructional Designer

Job Description :

Bringing smiles is what we do at TTEC… for you and the customer. As aLearning Experience Designer working in the Philippines,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Looking for an opportunity to build exceptional learner and customer experiencesPassionate about learning sciences-based technology and user experience Are you a fan of game design and videogamesIn this role, you'll design amazing learning experiences through the lens of the learners. You'll bring your instructional design and user experience design to drive better learning engagement and better learner knowledge and retention. You'll be exposed toinnovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning.

You'll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented and data driven. This exciting role uses a variety of methodologies and technologies from learning design, learning science, graphic design, and media design to create learning content and experiences.

In this role, you'll report to the Learning and Development Innovation and Technology Manager. You'll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.

During a Typical Day, You'll

.Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies

.Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment

.Support the Global Learning Delivery Project Management team in the curriculum design and redesign

.Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes

.Conduct research on learning tools and platforms

What You Bring to the Role

.3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar learning design authoring tools, using advanced features in audio-editing tools, using learning technology apps for rapid design and creating user content using basic graphic design features

.Knowledge of and practical application of adult learning theory, user design, and learning design principles

.Experience using Learning Management Systems and/or Learning Experience Systems

.Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel

.Basic project management skills and familiarity with task manager or productivity tools

.Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs

.Advanced English communication skills

What You Can Expect

.Supportive of your career and professional development

.An inclusive culture and community minded organization where giving back is encouraged

.A global team of curious lifelong learners guided by our company values

.Ask us about our paid time off (PTO) and wellness and healthcare benefits

.And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visitwww.mybenefits.ttec.comfor more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.