We're Hiring: Content Developer Lead (Instructional Design) | Night Shift | Onsite – QC
Are you passionate about creating impactful learning experiences
We're looking for a Content Developer Lead who can transform complex ideas into engaging training solutions for a fast-paced contact center environment.
About the Role
As a Content Developer Lead, you will design, develop, and implement training and knowledge content for contact center operations. You'll collaborate with cross-functional teams, lead instructional design initiatives, and ensure learning programs are effective, scalable, and aligned with business needs.
Key Responsibilities
- Design and develop training curriculum for new hires and ongoing programs
- Create engaging learning experiences across instructor-led, virtual, and eLearning platforms
- Apply instructional design methodologies to measure training effectiveness
- Develop micro-learning modules and interactive training content
- Maintain and update curriculum based on business and process changes
- Lead large-scale learning projects and coordinate with stakeholders
- Partner with Operations, Quality, and Enablement teams for continuous improvement
- Mentor and coach team members on instructional design practices
- Conduct evaluations to measure knowledge retention and training impact
- Ensure training materials are accessible, accurate, and securely stored
Must-Have Qualifications
- At least 5 years of experience in training curriculum or knowledge content development in a service/contact center environment
- Strong experience in instructional design methodologies
- Hands-on experience with authoring tools (Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc.)
- Experience working in a fast-paced Agile environment
- Strong business writing and presentation skills
- Willing to work onsite in Bridgetowne, QC and on night shift
Good-to-Have
- Instructional Design or Knowledge Management certification
- Experience in customer service call center and/or healthcare industry
- Exposure to knowledge management and technical writing
Why Join Us
- Work on high-impact learning programs that shape customer experience
- Collaborate with global teams and stakeholders
- Opportunity to lead and influence training strategy
- Be part of a fast-paced, innovation-driven environment
How to Apply
Click Apply and complete the application form, including the screening questions. Shortlisted candidates will be contacted for the next steps.
