Discover your 100% YOU with MicroSourcing!
Position:
Inside Sales / Account Manager
Work setup: Work from home
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Summary
We are seeking a proactive and detail-oriented Inside Sales Representative to support our Service Department by managing sales process for price quotes and renewal efforts for service contracts.
The ideal candidate combines strong customer communication skills with sales acumen, technical curiosity, and the ability to manage multiple quote opportunities simultaneously.
Key Responsibilities
Quote Development & Sales
Deliver pre-generated service quotes in a timely manner
Reconfirm that all the necessary stakeholders/decision makers are viewing the quote to facilitate moving it along to close win.
Communicate with customer to ensure they understand why it is important for them to accept the quote/scope of work and the potential downside for rejecting it.
Follow up on open quotes to drive approvals and close opportunities
Identify upsell and cross-sell opportunities (preventative maintenance, upgrades, service agreements, etc.)
Process & Coordination
Maintain accurate quote activity records in CRM and ERP systems
Coordinate scheduling handoffs after quote approval
Assist with service agreement renewals and recurring revenue initiatives
Qualifications
2+ years of experience in customer success, inside sales, service coordination, or related field
Experience Preparing Quotes Or Estimates Preferred
Strong written and verbal communication skills
Ability to interpret technical information (mechanical, electrical, or service-based industries preferred)
High attention to detail and strong organizational skills
Proficiency in CRM and ERP systems
Ability to manage multiple priorities in a fast-paced environment
Key Competencies
Customer-focused mindset
Sales-oriented and results-driven
Strong follow-up discipline
Problem-solving ability
Team collaboration
Time management and accountability
Performance Metrics
Quote turnaround time
Quote-to-order conversion rate
Renewal retention rate on service contracts
Service revenue growth
CRM accuracy and data integrity
Why Join Us
Opportunity to directly impact service revenue growth
Collaborative environment between sales and service teams
Career path into Account Management, Service Management, or Sales Leadership
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
