The Innovation Lead supports the execution of the organization's technology innovation initiatives by identifying emerging technologies, assisting in proof-of-concept development, and coordinating innovation activities across teams. The role focuses on hands-on delivery, supervision of innovation tasks, partner coordination, and reporting, ensuring initiatives are executed in line with approved innovation strategies and roadmaps.
This position bridges business requirements and technical capabilities while supervising innovation activities that improve service offerings, operational efficiency, and competitiveness.
Key Responsibilities
1. Innovation Execution & Roadmap Support
- Support the implementation of approved innovation strategies and roadmaps
- Assist in identifying innovation opportunities aligned with business and service needs
- Track innovation initiatives, timelines, and dependencies
Deliverable Contribution: Innovation Strategy and Roadmap (execution support)
2. Technology Research & Trend Monitoring
- Conduct research on emerging technologies, tools, and platforms
- Prepare technology scans, summaries, and briefing materials
- Support analysis of feasibility, cost implications, and operational impact
Deliverable Contribution: Technology Trend Reports
3. Proof-of-Concept (PoC) Development
- Coordinate and assist in the development of proof-of-concepts and pilot initiatives
- Work with technical teams to validate functionality and performance
- Document PoC results, lessons learned, and recommendations
Deliverable Contribution: Proof-of-Concept Demonstrations
4. Innovation Solutions & Service Development Support
- Assist in translating approved concepts into solution frameworks or internal service offerings
- Coordinate with IT, operations, and service delivery teams for solution readiness
- Support documentation of solution architecture, workflows, and use cases
Deliverable Contribution: New Service Offerings or Solution Frameworks
5. Innovation Program Coordination
- Support innovation programs such as pilots, lab initiatives, and internal innovation activities
- Monitor progress, risks, and resource utilization
- Ensure documentation and reporting standards are followed
Deliverable Contribution: Innovation Program Execution
6. Partner & Vendor Coordination
- Coordinate with technology vendors, partners, and startups for demos and pilots
- Support partner evaluations and proof-of-value activities
- Assist in managing partner communications and deliverables
Deliverable Contribution: Partner Ecosystem Engagement
7. Innovation Reporting & Performance Tracking
- Collect and consolidate innovation metrics and status updates
- Assist in building dashboards, reports, and presentations
- Track performance against defined innovation KPIs
Deliverable Contribution: Innovation Performance Dashboard
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field, 3–5 years of experience in innovation support, IT projects, digital initiatives, or solution development.
- Exposure to emerging technologies, IT services, or digital solutions.
- Experience working in service oriented or technology environments
