Information Technology Support Specialist

IT Support

Salary Range: $866 to $1,213 per month

Join a fast-growing IT services company as a key member of the frontline support team. In this entry-level role, you'll apply your existing IT knowledge to resolve common technical issues, support essential systems, and provide users with reliable day-to-day assistance. You'll gain valuable hands-on experience while developing the skills needed to take on more advanced technical responsibilities.

What You'll Do:

• Assist with user management, password resets, printer troubleshooting, and other day-to-day IT support needs.
• Manage incoming helpdesk tickets through voice and chat support, provide first-level troubleshooting, and escalate issues when needed.
• Use Active Directory and Microsoft 365 to update user access, manage permissions, and provide account support.
• Work closely with the FAST Team and technology leadership to strengthen your skills and gradually transition into more technical responsibilities.

Who You'll Work With:

Be an integral part of a dedicated IT team focused on long-term employee development and technical growth. You'll collaborate closely with the FAST Team and technology leadership in a supportive environment designed to help you build confidence, expand your technical knowledge, and grow your IT support capabilities.

Who We're Looking For:

• IT Knowledge: Comfortable using Microsoft 365, with some IT experience or a relevant certification, such as CompTIA A+ or similar.
• Active Directory Knowledge: Active Directory knowledge is required.
• Highly Organized: Exceptional organizational skills for managing multiple support requests effectively.
• Detail-Oriented: Focus on accuracy and precision.
• Tech-Savvy: Comfortable learning new tools. Experience in printer troubleshooting is a plus, but not necessary.
• Communicative: Able to communicate clearly, efficiently, and positively by phone and chat with internal teams and clients.
• Experience: General work experience is required. Experience in IT support is a plus, but not necessary.
• Location: Must be located in the Philippines.

Why Join Us

• Impact: Build toward a full IT support role while making a tangible difference in how users experience technology.
• Culture: Join a growth-minded team that values mentorship, technical training, teamwork, and career development.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Fri - Tues 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in IT support!

We are an equal opportunity employer and value diversity at our company.