Information Technology Support Specialist

IT Support Specialist I (35K-40K | Remote | FREE AI Certification)

Anywhere in the Philippines | Remote | Night Shift (12 AM 9 PM)

You own the technical stability and uptime for a U.S.-based SaaS provider, ensuring end-users remain productive through expert-level hardware and software resolution. Your work directly impacts operational continuity by managing the Microsoft 365 ecosystem, Azure Active Directory, and system deployments via Microsoft Intune.

This is not a basic helpdesk role. You operate within a structured Tier II environment where you are responsible for proactive system administration, SharePoint/Teams governance, and complex troubleshooting. Best suited for IT professionals who value technical ownership, thrive in night-shift delivery models, and prefer clear, documented ticketing workflows over disorganized support requests.

You're Likely a Strong Fit If You Have

• 3 years of professional IT or Helpdesk experience
• Proficiency in Microsoft 365, Azure Active Directory & System Administrator (Non negotiables)
• Strong problem-solving abilities in dynamic environments

Strong Signals

• Expertise in troubleshooting complex hardware and software issues
• Experience deploying and managing applications via Microsoft Intune
• Robust communication and documentation skills

RESPONSIBILITY PILLARS

Technical Support Delivery

You own the end-user experience, ensuring that technical friction is identified and resolved with speed and accuracy.

• Provide high-tier support via phone and email for hardware and software issues.
• Log, prioritize, and resolve support requests within the established ticketing system.
• Guide users through resolution steps while maintaining high satisfaction standards.

System Administration & Infrastructure

You own the maintenance and monitoring of the cloud ecosystem to prevent downtime before it occurs.

• Administer and support SharePoint Online, OneDrive for Business, and Microsoft Teams.
• Monitor ticket queues to escalate and resolve infrastructure-related issues.
• Maintain hardware inventory, configurations, and system health benchmarks.

Deployment & Documentation

You ensure operational efficiency by automating deployments and creating clear technical resources.

• Deploy and manage enterprise applications through Microsoft Intune.
• Update and refine end-user documentation and internal knowledge base articles.
• Execute system updates and maintenance cycles aligned with U.S. business requirements.

ABOUT THE CLIENT

A leading U.S.-based Software-as-a-Service (SaaS) provider specializing in integrated Human Capital Management (HCM) solutions for small and mid-sized businesses (SMBs). Operating with a mission to simplify workplace complexities, the firm delivers a unified cloud platform to automate payroll, tax compliance, HR management, and benefits administration.

Their approach centers on empowering entrepreneurs to reallocate administrative time toward strategic growth. By combining robust technology with a specialized support model, they provide SMBs with the professional infrastructure of a large enterprise, ensuring regulatory adherence and workforce optimization across the entire employee lifecycle.

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (200,000 coverage, private room, 10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• 1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• 10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

Our Hiring Process

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own paceno live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with the next steps.

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