Information Technology Support Specialist

The IT Support Specialist will be responsible for providing technical support and assistance to staff regarding desktop computers, peripheral equipment, and software within established standards and guidelines. This role will also ensure the smooth operation, configuration, and usability of desktop systems in a multi-layered client-server environment.

Job Description:

Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines

Create and manage user accounts using Active Directory.

Perform laptop, desktop, printer, and hardware setups and configurations.

Collaborate with vendor support contacts to resolve technical problems.

Serve as a level 2 resource to help desk and operations staff.

Ensure seamless interconnection of desktop computers with diverse systems.

Train and orient new employees on hardware and software usage.

Recommend and perform system upgrades.

Coordinate hardware and software purchases with accounting department.

Manage PC setup and deployment for new employees.

Assess functional needs for purchase specifications.

Order and manage computer supplies.

Assist in maintaining LAN/WAN, firewall, wireless routers, IP addressing, cables, and switches.

Qualifications:

At least one (1) to five (5) years experience of relevant technical experience.

Experience in any troubleshooting desktop systems, software applications, and peripheral devices.

Experience in Microsoft Windows 2010, Office 365 Suite, and Wi-Fi troubleshooting.

Proficient in troubleshooting desktop systems, software applications, and peripheral devices prepares candidates to handle a variety of technical challenges effectively.

Good understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones

Familiar with incident/ticket management systems, remote support tools, and software deployment/distribution systems.

Collaborate effectively within a team environment for coordinating tasks and troubleshooting issues.

Demonstrates strong customer service skills ensure that users receive prompt, courteous, and effective assistance, contributing to overall satisfaction and productivity.

Has good attention to details, problem-solving, problem analysis, planning and organizing, adaptable.

Extensive experience supporting end users in a geographically-dispersed, Microsoft-centric client-server environment.

Good understanding of current IT technologies ensures candidates can effectively support diverse systems and infrastructure components.

Clear and coherent both written and verbal communication skills in English, for interacting with end-users and providing technical support.