Job Summary:
We are seeking an experienced IT Manager who is both technically proficient and operationally sound. The ideal candidate will have a strong background in IT networking and systems, leadership experience, and a proven track record in managing IT operations effectively. The IT Manager will be instrumental in ensuring the smooth delivery of IT services and minimizing disruptions to IT support
Qualifications:
- Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related field
- Experience: Minimum of 9 - 12 years in IT networking and Systems
- Management Experience: Demonstrated experience as a people manager, leading technical teams
- Certifications:
- CISCO Certified (CCNA or CCNP) Preferred
- Extensive hands-on experience with Cisco devices (routers, firewalls FTD or CP, and switches)
- Technical Expertise: Proven track record in network administration and systems/database management
- Project Management: Experience overseeing and defining timelines for major IT projects, with a focus on identifying and implementing opportunities to enhance and update software and systems
- Availability: Willingness to work in shifting schedules and onsite supporting US Business Hours
General Responsibilities:
- Data Management: Consolidate and analyze service-specific data to drive improvements
- SLA Compliance: Actively participate in service level agreement (SLA) compliance reviews, ensuring adherence to service delivery plans, service continuity, and capacity management
- Service Level Management: Handle service level management and reporting, ensuring services meet agreed quality standards
- Information Security: Ensure compliance with information security protocols and policies
- Asset Management: Uphold compliance with the IT asset management policy, monitoring and managing IT assets effectively
- Audit Participation: Participate in audits and assessments to facilitate smooth IT service functioning and support organizational initiatives
- Customer Support: Ensure efficient IT service support for customers, adhering to prescribed guidelines and best practices to promote satisfaction
Skills:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proven leadership skills with a focus on team development
- Ability to work under pressure and handle multiple tasks simultaneously
- Detail-oriented with strong organizational skills
We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines
