Information Technology Assistant

Company Description

Seda Hotels delivers a seamless blend of modern amenities and the warmth of Filipino hospitality, living by its philosophy, home of Filipino hospitality. Recognized as the Philippines Leading Hotel Group by the World Travel Awards from 2014 to 2023, its properties are situated in key destinations throughout the Philippines. Owned and operated by AyalaLand Hospitality, Seda embodies its namesake, which means silk in Filipino, by providing a smooth, exceptional hospitality experience. With conveniently located properties like Seda Residences Makati, Seda Manila Bay, and Seda Vertis North, Seda ensures remarkable stays for both business and leisure travelers.

Role Description

The IT Assistant is a full-time, on-site position based in Makati, responsible for providing day-to-day technical support and maintaining the hotel's IT infrastructure, systems, and equipment. This role includes monitoring and troubleshooting issues across the property management system (PMS), point-of-sale (POS), Wi-Fi/network infrastructure, and end-user devices (desktops, laptops, printers, and peripherals) to minimize downtime and ensure smooth guest and staff operations. The IT Assistant maintains IT asset inventories, user accounts, and access permissions, and assists in system backups, software updates, and basic cybersecurity practices such as antivirus monitoring and password policy compliance. The role also involves coordinating with third-party vendors and service providers for hardware repairs, software licensing, and system upgrades, as well as supporting departments (Front Office, F&B, Sales, HR) with technical troubleshooting and training on hotel systems. The IT Assistant maintains basic documentation of IT incidents, resolution times, and recurring issues to support continuous improvement of system reliability.

Qualification

• Working knowledge of IT support fundamentals, including hardware/software troubleshooting, network basics, and helpdesk ticketing processes
• Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, or similar business-critical software is an advantage
• Basic understanding of network infrastructure (LAN/Wi-Fi), server maintenance, and data backup procedures
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Previous IT support experience in a hotel or hospitality environment is highly preferred
• Proficiency in Microsoft Office and IT asset/inventory tracking tools, with strong attention to detail
• Good communication skills, with the ability to explain technical issues clearly to non-technical staff
• Ability to work on-site in Makati and adapt to a fast-paced, guest-service-driven environment

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