Incubation Specialist

ABOUT ENSTACK

Enstack is changing the way businesses are built by empowering everyone to become entrepreneurs. Enstack is an all-in-one AI-powered store builder for entrepreneurs to manage sales, payments, and shipping across web, chat, and physical locations. By integrating Artificial Intelligence into the core of business building, it is a transformative force in entrepreneurship, providing tools and a supportive ecosystem to help its users dream bigger, build smarter businesses, and live richer lives. Powering 100,000+ entrepreneurs in the Philippines and expanding regionally, it is backed by Mangrove Capital Partners, first institutional investors of Skype & Wix, and payments leader Xendit.

WHY JOIN US

More than any time in recent history, you can build and grow a business (or three) while having full control of your time and leading a balanced life. Success as an entrepreneur today is limitless, fueled by the power of your ideas and the courage to take risks. With Enstack, anyone can become their own boss, embrace every opportunity, and make time for what matters most. We foster a culture of collaboration, innovation, and personal growth, and we value humble, intelligent, compassionate, and creative individuals who possess grit and a drive to pursue bold ideas. Come shape the future of entrepreneurs and create a more digitally inclusive world while advancing your own career with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide Subject Matter Expertise on overall Enstack features for the sellers

Responsible for the seamless onboarding of new sellers assigned to them

Responsible for nurturing relationships with new sign-up sellers and helping them leverage Enstack for their business.

Achieve communicated daily, weekly, and monthly metric goals but not limited to the number of sellers contacted, sales, and transactions over a period of time

Respond to inbound/outbound inquiries via call, chat, and email of sellers and liaise with the internal team for any escalation and resolution

Track, monitor, and evaluate the activities of sellers

QUALIFICATIONS AND EXPERIENCE

Strong communication, presentation, and interpersonal skills

Agile quick-learner with a go-getter attitude; able to proactively learn on the job and is comfortable multi-tasking

Strong track record of high-level negotiation and successful internal and external relationship management

Time and account management skills are preferred

Strong attention to detail and accuracy

Works well under pressure

Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

Strong sense of ownership and accountability

E-commerce experience is a plus

Familiarity with GSuite

Fresh graduates are encouraged to apply

Telesales, customer service and/or collections background is a plus