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Position Responsibilities:
Independently manage incidents, including escalation, impact assessment, and leadership updates to mitigate information, service, reputational, financial, and operational risks.
Coordinate and facilitate cross‑functional response efforts with Operations, IT, Product, Compliance, Legal, Marketing, and other stakeholders to ensure effective remediation.
Conduct in‑depth impact analysis by integrating multiple incident inputs, identifying patterns, and delivering insightful, decision‑ready updates to leadership.
Challenge existing approaches by assessing disruption risks and developing forward‑looking strategies to reduce impact and improve outcomes.
Support crisis response a ctivities during business disruptions in partnership with Global Resilience teams and Canada Operations stakeholders.
Lead Business Continuity Management (BCM) activities, including facilitating BCM processes, reviewing and updating BIAs, and maintaining BCPs aligned to recovery requirements.
Support BCM testing and reporting by planning exercises and developing accurate, insightful business reports using Power BI, Excel, and PowerPoint.
Required Qualifications:
3+ years of experience in incident management, business continuity management or risk management.
Experience developing and implementing recovery documentation including, but not limited to, business continuity plans, crisis management plans, and relevant documents such as vendor or employee call trees.
Familiarity with the Service Now platform, Archer and Fusion.
Preferred Qualifications:
Proven experience managing communications with senior leadership and key stakeholders during business disruptions.
Strong communication and diplomacy skills, with the ability to clearly convey complex and sensitive information to diverse audiences.
Working knowledge of regulatory requirements and relevant industry practices, with the ability to apply them in a business continuity or risk management context.
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Job ID: 146168723
