Inbound Team Leader

The Team Leader Inbound Department is responsible for leading and managing a team of Phonebankers to deliver high-quality customer service through inbound and outbound calls. The role ensures 24x7 operational efficiency, productivity, and adherence to service standards. It acts as the frontline execution arm of the Inbound Department, translating strategic goals into daily actions and performance outcomes. The Team Leader drives workforce coordination, coaching, and continuous improvement. The role bridges operational planning with real-time performance, ensuring the team supports the overall objectives of the Customer Care Division.

Qualifications:

- Graduate of any 4-year course

- With at least 1 - 2 years of supervisory/ people manager experience in Customer Service/Call Center preferably in Banking industry.

- Excellent communication and interpersonal skills.

- Preferably with knowledge in bank operations.