Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
Partnering with the sales team to ensure that new customers are onboarded successfully.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Ensuring a high level of customer renewals.
Building strong product expertise and providing training & ongoing support as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Ideal Profile
You have at least 2 years experience within a Customer Success or Sales / Relationship Manager role, ideally within the Apparel & Sporting Goods, Ecommerce / Marketplaces and Software / SaaS industry.
You are highly goal driven and work well in fast paced environments
You are a self-starter and demonstrate a high level of resilience
You are a strong team player who can manage multiple stakeholders
