Implementation Specialist (US Benefit and Payroll)

Location:

Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in the Philippines.

About the opportunity (Payroll and Benefits Team)

The Service Consultant is responsible for all phases of a new client being introduced to Dayforce's system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.

What you'll get to do

Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.

Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.

Work in conjunction with resources within and outside of the team to complete an implementation.

Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.

Work independently to resolve project issues and escalate when appropriate.

Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.

Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).

Translate business process requirements into configuration requirements for the purchased Dayforce solution.

Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.

Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.

Test and document custom solutions for customers.

Design and execute system integration and user acceptance tests.

Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.

Ensure a smooth transition to the service team.

Skills and experience we value

Bachelor's degree

Exposure to basic project management principles

Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination

Proficient in Microsoft Office products

Experience with SaaS/Cloud software; HRIS experience preferred

Understanding of relational databases, SQL, and XML

Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.

Ability to implement an HRIS module or similar solution

Soft Skills:

Consultancy mindset

Excellent communication

Analytical and logical reasoning

Independent work with good judgment

Ability to evaluate diverse scope problems

Ability to translate business requirements into solutions

Strong time management

Working Hours:

Eastern Time Zone | 9:00 AM 6:00 PM