Job Description
This role will be based out of
Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.
Job Summary
Responsible for executing and, managing the support and delivery of services to contracted to clients. Serves as a subject matter expert for Notified products. Builds and maintains strong client relationship that allow for an understanding of each client's individual needs and workflow and provide specialized consultative service. Maintains tight control over the project delivery, risks, scope of work and budget. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and sales.
Essential Duties
Duties include any or all the following (other duties may be assigned as needed):
- Acts as the primary point of contact for the product implementation for new and existing clients and provide consultative support for assigned clients.
- Collaborate with internal groups such as sales, success coach, account managers, product development, and manager to ensure quality and timely services are delivered to clients.
- Educates and trains clients on product features, enhancements, and industry best practices during customer lifecycle.
- Aggressively manage technical and program issues to ensure operational excellence and timely resolution.
- Consistently exceed client satisfaction by openly and thoroughly evaluating all requests, proceeding with recommended solutions that are mutually beneficial.
- Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client.
- Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions.
- Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management.
- Prepares for and participates in at-risk meetings as needed.
- Based on area of focus, acquires and maintains a working knowledge of the referral marketing industry, investor relations or public relations and keeps apprised of its changes.
Project Coordination
Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).
- Ensure the program is setup in a timely, accurate, and quality manner striving to exceed expectations.
- Update project plan as necessary.
- Communicate and continually update client on development timeframes, monitoring and ensuring all client deliverables are received on time and in proper order.
- Provide management with status reports detailing project status and timelines.
Minimum Qualifications
- Bachelor's degree from an accredited college or university in communications, marketing or, business administration required. Equivalent work experience in a similar position may be substituted for educational requirements.
- Minimum of 2 years of experience in a customer/client service required.
- Minimum of 2 years of project management experience required.
- Proficient in English, both written and verbal required.
- Based on area of responsibility, previous experience working in a SaaS environment may be preferred.
- Strong Computer Skills (MS Word, Excel, Outlook, Internet research skills, ability to learn new software quickly).
- Excellent customer service skills and a genuine enthusiasm about servicing clients.
- Must be able to work independently and proactively with minimal supervision.
- Ability to work effectively with a variety of people in a team environment.
- Experience working in a fast-paced environment.
- Detail oriented & ability to juggle multiple tasks simultaneously.
- Team player with a positive attitude & diligent work ethic.
Travel / Physical Demands
- Travel typically less than 10%. Office environment. No special physical demands required.
Who is Notified
We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations, content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platformpersonalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
Why work for Notified
- Global collaboration with team members in 17 countries
- Opportunities to innovate and grow!
- Comprehensive health benefits and wellness programs
- Quarterly recognition awards
- Curated learning libraries offering over 8,000 free courses
- Flexibility to work from home on Mondays and Fridays
- Diversity is celebrated and supported inclusive Employee Resource Groups
- What's next Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
- At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.
Best In Class!
- Best Press Release Distribution Company, MarTech Breakthrough Awards
- PR Innovation of the Year, Gold Stevie Winner, 2023 American Business Awards
- Marketing/Public Relations Solution, Gold Stevie Winner, 2023 American Business Awards
