Ignite Your Future | Blended Chat | Financial Tech |CSR II | Up to 28,350

Your potential has a place here with TTEC's award-winning employment experience.As aChat Customer Service Representative working onsite in Lipa,you'llbe a part of bringing humanity to business. #experienceTTEC

Our employeeshave spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We'remaking it easy for you toconnect withour recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm atLevel 2 of Robinsons Place Lipa,MataasnaLupa.

WhatYou'llDo

Do you have a passion for helping others and giving them peace of mind In this role,you'llwork to resolve customer issues via chat services including chat, text, email, social media, directmessaging,as well as other nonverbal platforms. Whetherit'sgetting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,you'llbe the difference between their customer experience being just average or an exceptional one.

During a Typical Day,You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Provide frontlineassistanceto customers by phone for account access, cash-management and investing inquiries
• Resolve common issues using approved resources and escalate more complex cases to specialized teams
• Handle authentication, verification, troubleshooting, and general product support while ensuring compliance with security and operational guidelines

What You Bring to the Role

• Completed senior high school or two years in collegewith atleastoneyearcustomer serviceexperience
• Strong customer service and clear and confident communication skills
• Ability to follow compliance and fraud prevention protocols
• Computer savvy with basic troubleshooting and escalation experience
• Detail-oriented and able to handle sensitive financial information securely
• Ability toidentifytheappropriate solutionsvia resources available and the use of critical thinking
• Ability to stay calm when customers are stressed or upset andmaintainaccuracy even under pressure

What YouCan Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement,healthand wellness incentives

Visithttps://mybenefits.ttec.com/for more information.