Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to analyze problems, collaborate with team members, and implement effective solutions to ensure the smooth operation of software applications. You will also have the opportunity to contribute to discussions and share your insights, enhancing the overall performance of the team. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and troubleshoot software issues to ensure optimal performance. - Collaborate with cross-functional teams to enhance system functionality. - Document processes and solutions for future reference and training. - Provide training and support to end-users to improve their experience. - Stay updated with industry trends and best practices to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in IFS Field Service Management FSM. - Strong understanding of application support methodologies and best practices. - Experience with troubleshooting and resolving software issues effectively. - Familiarity with system integration and data management principles. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 1 year of experience in IFS Field Service Management FSM. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
