Human Resources Manager

Human Resource Management

• Oversee all aspects of the employee lifecycle, including onboarding, employee records management, and offboarding.
• Manage Human Resource operational systems such as Vincere
• Develop, implement, and maintain Human Resource policies and procedures tailored to the Service or BPO Industry.
• Monitor and enhance Human Resource workflows to improve efficiency and alignment with business goals including timekeeping software, ensuring accuracy and efficiency.
• Generate regular Human Resource reports, including headcount, turnover, and compliance metrics, for management review.
• Collaborate with management on strategic workforce planning and organizational development.
• Collaborate with team leaders to address employee concerns and ensure a productive work environment.
• Assist in building and managing a strong local company culture, ensuring a positive work environment.
• Lead continuous improvement initiatives to enhance service delivery and operational efficiency
• Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement
• Lead performance management efforts to ensure alignment with business goals, providing support for employee evaluations and career development.
• Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to track the effectiveness of HR services.
• Ensure compliance with Philippine labor laws, including DOLE regulations and statutory benefits.
• Experience with HR and recruitment in Australia

Compensation & Benefits Management

• Develop and implement compensation policies and pay structures aligned with market standards and company objectives.
• Design and administer employee benefits programs, including statutory benefits (SSS, Pag-IBIG, PhilHealth) and supplementary perks (e.g., HMO, wellness programs).
• Conduct market benchmarking and salary surveys to maintain competitive compensation packages.
• Manage and ensure the accuracy of payroll processes in collaboration with finance and HR operations.
• Ensure compliance with tax regulations and labor laws related to compensation and benefits.
• Provide guidance to employees and managers on compensation and benefits matters.
• Prepare reports and analyses to support decision-making related to compensation strategies.

About you

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• 7+ years of HR experience, with at least 3 years in a leadership role, preferably in a global setting
• Proficient in HR systems, payroll systems, and Philippine labor law compliance.
• Strong analytical skills with attention to detail for managing compensation and compliance.
• Excellent communication and interpersonal skills, capable of working effectively with teams at all levels
• Proven experience in performance management, including managing employee performance and implementing feedback systems.
• Experience managing a team and leading through change management
• Strong analytical skills and ability to use data to drive decision-making
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Certifications in HR Management, Total Rewards, or Compensation Management are an advantage.