Human Resources Generalist

Virtual Champs Global - BPO

Schedule info

8 hrs daily (Mon-Fri)

Office Based (Gensan), Graveyard Shift

Salary Budget

P40,000 to P45,000

Key Responsibilities

Role Overview

The HR Generalist will manage day-to-day HR operations across all active campaigns and internal teams of VCG. This role is responsible for employee lifecycle management,documentation, performance monitoring support, and HR administration while serving as theprimary HR point of contact for employees and managers.This role requires strong organization, follow-through, and experience handling a fast-movingoutsourcing environment with multiple hires, exits, and contract changes.

1. Employee Lifecycle Management

Monitor onboarding of all new hires across campaigns

Ensure completion and signing of all onboarding documents

Manage contract preparation, signing, and renewals

Track regularization and probationary periods

Monitor exit processes and clearance completion

Release COE, certificates, and employment verification

Maintain 201 files and employee database

Track workforce roster and status changes

2. Timekeeping & Payroll Coordination

Monitor attendance and timekeeping submissions

Validate payroll inputs before endorsement to Finance

Track leaves, absences, and schedule changes

Coordinate with Ops and Finance for payroll adjustments

3. Employee Relations

Serve as primary HR point of contact for employees

Address general HR concerns and inquiries

Document incidents, offenses, and disciplinary actions

Prepare and issue notices and Personal Action Notices

Maintain disciplinary records and case tracking

Support managers in handling employee cases

4. Performance Management Support

Monitor performance evaluation schedules

Ensure managers submit KPIs and review forms

Track performance improvement plans

Document performance-related actions

5. HR Administration & Compliance

Maintain complete and updated employee records

Ensure all employees sign required documents

Provide guidance on company handbook and policies

Draft and release HR memos and announcements

Track document compliance across all campaigns

6. Recruitment Support

Assist recruitment team during hiring surges

Help create job descriptions for new roles

Coordinate onboarding schedules

Ensure hiring documents are complete

7. Engagement & Culture

Help implement company activities and initiatives

Support wellness and morale programs

Monitor overall employee well-being

Assist in engagement strategies

8. Process & Operations Improvement

Recommend improvements to HR/admin workflows

Support rollout of new HR processes or tools

Assist with business continuity initiatives

Help maintain HR trackers and dashboards

Reporting Line

Reports to: COO / HR Lead

Works closely with:

Recruitment Team

Account Managers

Finance

Operations

Qualifications

3+ years HR Generalist or HR Officer experience

Experience in BPO or outsourcing environment

Strong documentation and tracking skills

Comfortable handling multiple campaigns

Strong employee relations experience

Highly organized and detail-oriented

Able to handle confidential information

Success Metrics (for VCG environment)

100% onboarding document completion

Accurate workforce roster tracking

Timely contract renewals

Organized disciplinary documentation

Smooth onboarding/offboarding flow

Employee concerns addressed promptly