Job Summary:
As a Human Resource Professional, you will play a crucial role in providing support for a wide range of HR processes and services within the firm. Your primary responsibility will be to assist with the day-to-day operational tasks, enabling employees and HR teams to seamlessly access and interact with essential HR functions.
Responsibilities:
- Manage and resolve HR tickets containing both queries and transactional requests accurately and timely based on set Service Level Agreements and Key Performance Indicators.
- Complete entry-level tasks and administration and address basic people operations concerns related to business or team.
- Administer all HR operations processes, including but not limited to onboarding, offboarding, transfers, probation, benefits administration, payroll, and reporting.
- Support payroll processing through data entry, basic calculations, and report generation. Assist in the payment of government statutory remittances and compliance with local tax regulations.
- Provide support for HR projects and initiatives, as needed, partnering with HR teams across the organization to ensure effective implementation and execution
- Maintain strict confidentiality of sensitive employee information and adhere to data privacy and security regulations
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 13 years of experience in an HR role; prior exposure to global HR Shared Services is highly preferred.
- Experience across multiple HR service lines such as Contact Center, Workforce Administration, Payroll, Payroll Accounting, Compensation & Benefits, Learning & Development, Global Mobility, and Travel & Expense is a strong advantage.
- Solid understanding of HR processes, practices, and policies across various jurisdictions, ideally including Singapore, Manila, the UK, Europe, Switzerland, and the US.
- Familiarity with ticketing systems, preferably ServiceNow.
- Proficiency in SuccessFactors or other HR Information Systems (HRIS).
