Advancing health and performance through innovation and care
Our client operates globally in the health, wellness, and fitness space-supporting individuals, clinicians, and organizations with products and solutions that improve performance, recovery, and quality of life. Their business is purpose-driven and growth-focused, relying on strong global partnerships, disciplined execution, and people-first leadership to scale operations and deliver meaningful impact worldwide.
Job Description
As the HR Business Partner Manager (HR Country Leader), you will lead disciplined program execution, strengthen the Emapta partnership, and ensure the Manila team operates as a fully integrated extension of the global organization. This role has direct impact on operational effectiveness, employee engagement, culture, service delivery, and enterprise performance.
Job Overview
Employment type: Full-time
Shift: Night shift, weekends off
Work setup: Hybrid (Megatower, Ortigas)
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Night differential pay to maximize your earnings
- Hybrid work arrangement
- Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Education
- Bachelor's degree in Human Resources or a business-related field
Experience
- 3+ years of relevant work experience
- Minimum of 8 years of human resources experience
- At least 10 years of experience in the BPO industry
- Experience working with US or global organizations in cross-functional environments
Certifications
- Preferred: SHRM-CP or PHR
Technical & Professional Skills
- Proficiency in Microsoft Office tools
- Strong leadership, communication, and stakeholder management skills
- Demonstrated track record of leading end-to-end HR programs in cross-functional, global organizations, including performance management, employee engagement, strategic workforce planning, and site operations governance
Required Competencies
- Translate enterprise strategy into structured execution plans aligned to KPIs, resources, and business priorities.
- Align teams to mission and performance expectations through strong communication and engagement leadership.
- Own SLA/KPI governance, track metrics, escalate risks, and drive continuous improvement initiatives.
- Build organizational capability through succession planning, workforce optimization, and inclusive talent development.
Your Daily Tasks
Partnership & Site Leadership
- Oversee daily coordination with Emapta (HR, IT, facilities, service delivery) to ensure seamless operations aligned with SLAs and KPIs.
- Represent the global brand on-site, reinforcing culture, governance, and performance standards.
- Lead governance reviews and leadership updates covering staffing, risks, trends, and operational gaps.
- Maintain strong on-site leadership presence to coach managers, remove barriers, and escalate critical issues.
Strategic Alignment & Operational Integration
- Implement a One Team operating model across Manila-supported functions.
- Translate enterprise strategy into quarterly execution plans with clear ownership and measurable outcomes.
- Align SLAs, SOPs, workflows, and resource planning with global stakeholders to ensure continuity and scalability.
HR Leadership & Employee Experience
- Align global and local HR policies, compliance standards, and escalation protocols.
- Serve as primary escalation partner for employee and manager concerns (24-48 hour turnaround).
- Oversee ER cases and ensure disciplined HR lifecycle execution (onboarding, performance, merit, promotions, compensation).
- Drive employee listening initiatives and implement actionable engagement plans.
Performance, Governance & Continuous Improvement
- Lead monthly SLA/KPI reviews and proactively address performance gaps.
- Own SOP governance, risk management, and quarterly compliance audits.
- Conduct root-cause analysis and implement measurable improvement initiatives.
Talent Development & Workforce Planning
- Develop succession pipelines and leadership readiness (ready-now/ready-later).
- Partner on workforce forecasting, hiring plans, and seat utilization.
- Strengthen resiliency through cross-training and structured development pathways.
Culture, Engagement & Change Leadership
- Lead culture and recognition initiatives aligned with company values.
- Monitor engagement metrics and execute action plans within defined timelines.
- Drive change management and cascade global updates into clear local execution plans.
Data & Strategic HR Support
- Leverage workforce metrics and trends to inform HR strategy and policy decisions.
- Support global onboarding initiatives and deliver leadership-facing insights.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
