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WTW

HR Services NA Recruitment Team Lead

WTW
Taguig, Philippines
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  • Posted 14 hours ago
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Job Description

Description

The Role

Client Focus

  • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact
  • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
  • Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People

  • Oversee adherence to defined processes in GHRS
  • Lead process efficiency, monitoring of workload and the implementation of the improvement projects
  • Identify the potential for better team efficiencies and agree with the leader on their implementation
  • Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence And Innovation

  • Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
  • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
  • Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

Qualifications

The Requirements:

  • Bachelor's degree required
  • Strong experience in an HR Shared Service Centre required
  • Prior team lead experience advantageous but not required
  • Prior experience in using Oracle will be preferred
  • Strong leadership skills
  • Strong written and verbal communication skills
  • Ability to plan and prioritize workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a can do attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high standards of customer care
  • Methodical and organized approach
  • Quick Learner and self-motivated
  • Flexible and Adaptable to Change
  • Working knowledge of Excel and Word will be preferred
  • Willing to be assigned to North America hours
  • Open to hybrid work setup and will report to our BGC office

WTW is an equal opportunities employer

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Human Resources
Employment Type:
Full time

About Company

WTW

Job ID: 146621561

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Last Updated: 01-05-2026 02:12:32 AM
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