HR Employee Relations Lead

The Role

The Employee Relations Lead plays a key role in ensuring a compliant, structured, and employee-centered workplace. This role oversees HR documentation, legal compliance, and policy creation, while supporting employee engagement, labor relations, and dispute resolution. The ideal candidate has strong attention to detail, a firm grasp of PH labor laws, and the ability to translate company values into practical, people-focused policies.

Key Responsibilities

1. Policy Development & Compliance

• Draft, review, and update HR policies, procedures, and employee handbooks in compliance with Philippine Labor Laws and DOLE regulations.
• Partner with the Head of People & Culture to design policies that balance company objectives with employee welfare.
• Ensure timely dissemination and implementation of new or revised policies across all teams.
• Maintain up-to-date knowledge of labor legislation and apply necessary updates to policies and processes.

2. HR Documentation & Paperwork

• Manage and oversee all HR-related paperwork including employment contracts, addendums, disciplinary actions, clearance forms, and termination documents.
• Standardize templates for HR letters, memos, and agreements to ensure consistency and compliance.
• Support employee lifecycle processes by ensuring proper documentation for hiring, promotion, transfers, and offboarding.

3. Employee Relations & Case Management

• Provide guidance to leaders and employees on workplace issues, conflict resolution, and grievance handling.
• Conduct investigations and documentation for employee concerns, disciplinary cases, and policy breaches.
• Serve as a neutral facilitator between employees and leadership to ensure fair and consistent resolution of issues.
• Maintain confidentiality and sensitivity in all employee relations activities.

4. Reporting & Continuous Improvement

• Maintain accurate and organized employee relations records, case logs, and documentation trackers.
• Partner with Legal and Compliance teams for policy audits and risk assessments.
• Recommend improvements to current HR practices and systems to ensure operational efficiency.

Qualifications

• Bachelor's Degree in Human Resource Management, Psychology, Business Administration, or related field.
• At least 5-7 years of progressive experience in HR, specializing in Employee Relations and Policy Management.
• Strong knowledge of Philippine Labor Code, DOLE regulations, and employment law.
• Excellent communication, documentation, and interpersonal skills.
• Proven ability to manage sensitive issues with discretion and sound judgment.
• Experience in a BPO or shared service environment is a plus.

Core Competencies

• Attention to Detail: Ensures accuracy and consistency in all HR documentation.
• Policy and Process-Oriented: Strong understanding of organizational systems and compliance frameworks.
• Empathy & Integrity: Handles employee concerns with fairness and compassion.
• Analytical Thinking: Uses data and documentation to make sound HR recommendations.
• Collaboration: Works closely with P&C, Operations, and Legal to ensure alignment.

30-60-90 Day Plan

First 30 Days

Orientation & Assessment

- Review existing HR policies, templates, and handbook.

- Familiarize with current employee relations cases.

- Build relationships with P&C and Operations leaders.

Next 30 Days (60 Days)

Process & Policy Enhancement

- Draft or update at least 3 key HR policies (e.g. Code of Conduct, Disciplinary Process, Probationary Evaluation).

- Establish standardized HR document templates.

- Propose ER tracking and documentation system.

Next 30 Days (90 Days)

Implementation & Optimization

- Roll out updated Employee Handbook.

- Conduct policy orientation sessions for leaders and employees.

- Establish monthly ER summary reports and policy compliance tracker.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!
• Monthly Engagement Activities (Fad Fridays!)

Why work for Ecosa

Ecosa is an eCommerce company dedicated to transforming our customers lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team!

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.