Position Overview:
The HR Business Partner (HRBP) is responsible for aligning business objectives with employees and management in designated business units. The position serves as a consultant to management on human resource-related issues.
Job Responsibilities:
- Analyze and improve organizational processes and work to improve quality, productivity, and efficiency.
- Consults with line management, providing HR guidance when appropriate.
- Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
- Manages and resolves complex employee and labor relations issues. Conducts effective, thorough, and objective investigations.
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partners with the legal department as needed/required.
- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides guidance and input on business unit restructures, workforce planning and succession planning.
- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
Qualifications:
- Psychology, Human Resource Management, or Business-related degree or equivalent professional qualification.
- >3 years of work experience as HRBP or HR Generalist in BPO or Technology industry with strong knowledge of Employee and Labor Relations Operations
- Relevant knowledge on all HR Facets
- Excellent written, verbal communication and presentation skills
- Skills on decision making, problem analysis, problem solving, and strategic thinking
- Leadership, persuasiveness, adaptability and creativity
- Outstanding people relations/interpersonal skills
- Effective organization skills
- Initiative and with pro-active attitude
- Organizes workload, sets priorities, and works within deadlines
- Self-motivated and with keen attention to details
- With ability to work under pressure while maintaining high level of efficiency and effectiveness.
- Proficient in planning, scheduling and managing tasks
